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A Note on Physical Reward Shipping
🕑 Added 2015-07-14 17:51:06 +0000 UTC Hey everyone, Kole here with a quick update on physical reward shipping. Don't worry, nothing is going away, I just want to clarify things.We've been doing the Patreon for over a year now, and I feel like I have a better grasp on how things work. When cards are charged at the end of a month, there's a number of them that are "declined" for some reason or another. When it comes time to ship out physical rewards, I skip people whose payments don't come in for two reasons: Sending a physical reward to someone whose payment doesn't come through is unfair to those whose payment DOES come through, and each item we ship is nontrivially costly.
I think this is a good policy, and I want to stick to it. However, I don't want to punish someone whose credit card lapsed and they forgot to update their Patreon account. Stuff like that happens. But I have sneaking suspicion that there are people who have updated their accounts after I shipped out the postcards or did the t-shirt drawing, and we got their money and they didn't get a reward. I feel bad about that.
To make things easier for you if this kind of payment problem comes up, I'm going to delay the shipping of a month's postcards and t-shirts by a month. Anyone whose card is successfully charged for a month will receive their rewards the month after the following month. Example: If your credit card was successfully charged at the end of May, you should receive your postcard sometime in July if you are in the $10+ tiers.
For existing backers, this still works out to receiving something once a month. For new backers, there will be a slight delay before you start receiving your rewards.
Thanks so much for your continued backing and support. If you have questions about this policy, please contact me at kole@duckfeed.tv.
Thanks!
Kole
Comments
Duckfeed.tv
As a rider to this: Teenage Dirtbags Stream, notecards and regular Patreon Stream are all coming, though they're a little late. I appreciate your patience. -GB
